Have you ever been writing a letter in the Collections Management E-mail window and received this message?

Please use the substitute button before sending e-mail to remove all functions

The next logical step is to click the substitute button. But where is it?

The Substitute button looks a bit like a “Refresh” button in an internet browser:

It is in the upper corner of the space to edit the window text:

Once you click that, you should be able to email the letter!

 

photo credit: <a href=”http://www.flickr.com/photos/safari_vacation/6384704645/”>SalFalko</a> via <a href=”http://photopin.com”>photopin</a> <a href=”http://creativecommons.org/licenses/by-nc/2.0/”>cc</a>

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