When it comes to owning a license of our GP add-on products, Collections Management and Company Data Archive, customers are automatically included on a yearly maintenance plan for those products. Our yearly maintenance plan includes:


  • Upgraded code and service pack files
  • New code releases
  • Registration key access via the Profad website.
  • Installation guides
  • User documentation
  • Access to support – As primary means of support for the products, the end-customer’s Microsoft Value Added Reseller (VAR) or Partner will provide the first level of support to the customer. In the event that an end user customer under a maintenance program contacts PA directly, PA will direct them to the partner.


In order for our Partners and their End-Users to continue benefiting from uninterrupted support, annual Maintenance Renewal Fees are payable on or before each End-User’s anniversary date. To ensure these Renewals are paid on time, we use the following procedure:


  • Renewals go out around the 1st of every month – 120 days, 90 days, 60 days and 30 days before the renewals are due.


  • Past due renewals go out on around the 15th of every month.


In the event of contract expiration, End-Users will incur lapsed and re-enrolment fees, as well as loss of benefits such as a protected list price and access to Support immediately. The re-enrolment policy for lapsed annual maintenance includes:


  • Recalculation of the Maintenance rate based on the Current List Price of the Product, rather than the protected list price at which the Product was purchased.


  • An additional 10% of the Product list price is charged; and


  • Amendment of the renewal date will be changed to 12 months from the date of payment or PA will review the status with the Partner or End-User to mutually agree to a future date that will synchronize the renewal plan with the Microsoft Dynamics Renewal plan.


If you haven’t received a renewal or need another copy of one, please contact Profad@profad.com

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